View, challenge or appeal a Penalty Charge Notice (PCN)
If you consider your Penalty Charge Notice (PCN) should not have been issued, or that you have been charged unfairly, you can make a challenge to contest it.
Please be advised that PCN challenges cannot be discussed over the phone or email. You are required to follow the statutory process, which makes it necessary for you to either pay or submit a challenge.
Step 1 – View evidence
You can view the reasons why you were issued with a PCN, along with photos and videos.
Step 2 – Decide to pay or challenge
You are required to either:
A. Pay the PCN
The cost of your PCN is reduced if you pay within 14 days of it being issued.
or
B. Challenge the PCN
To help you decide whether to challenge your PCN, there is an interactive tool that help you decide and will set out which supporting evidence you should include.
More information on Chatbox Max
The enforcement and challenge process, the timings for responses and the costing associated with different escalation levels vary based on the type of PCN you have been issued with. Find out more about how this works on the following webpage.
If you decide to challenge your PCN, you can do this using our online portal.
Please note, you cannot make a PCN challenge by phone.
The challenge response will sent by Royal Mail first class post. If you would like a response by email, please ensure that you provide a valid email address when you submit the challenge and check your junk/spam folders. For response times and further information, view Information about PCN. You do not need to contact us before this time.
Challenging a PCN for a vehicle that has been removed
We cannot consider a representation/challenge against a removal PCN until you have paid for the release of your vehicle. Where your vehicle has been removed, you need to contact the car pound and pay for its release, further information on how to release your vehicle can be found on the Clamping and removals – Parking enforcement and penalties page.
PCNs issued on a hired vehicle
If you are the company who owns the hire vehicle; you must wait until you have received either a Notice to Owner or an Enforcement Notice. For Bus Lane PCNs, or PCNs issued by an on-street enforcement officer, this will arrive approximately 28 days after your original letter.
Once this correspondence has been received, you can transfer liability of the PCN to the driver of the vehicle. To transfer the liability, please submit a Formal Representation online. Select the reason ‘We are a hire firm and have supplied details’ and upload the rental agreement as evidence.
If you are the person who hired the vehicle, at the time the PCN was issued; the hire company may transfer the liability of the PCN to you. The Penalty Charge Notice will be re-issued and sent to the address you provided the rental company.
You are required to follow the statutory process to either pay or submit a challenge within 28 days of the re-issue date. There is likely to be a delay between the date of the PCN offence and the date you receive the notice letter; this does not change your legal responsibility to pay or appeal.
Technical Assistance
When you complete a challenge online, you will be provided with a reference number on the screen. You should note this. If you would like confirmation over email, please provide your email address when you submit your challenge.
If you are having problems uploading your documents, you can use the scanners now available at all of our libraries.
The file size must not exceed 6MB and can be in the following formats jpeg, jpg, png or PDF files.
Accessibility
If you have accessibility requirements you are also able to send your challenge by registered post to:
L B Newham Parking Correspondence
PO Box 71575
London
E6 9LY
Only choose one method to submit your challenge, do not send in challenge by post and also make a challenge online for the same penalty charge notice.
