View and appeal a penalty charge notice
If you believe your penalty charge notice was issued in error, you can view and challenge your PCN.
You can find out more about challenges, appeals and enforcement, what to do before you challenge or appeal a PCN, reasons why an appeal may fail and the PCN appeals process on our Information about challenges, appeals & enforcement page.
In order to support drivers with the online appeals process, we have introduced Chatbot Max, an interactive tool which will help you decide if you should make a representation against a parking or moving contravention and which supporting evidence you should be including.
If you are having problems uploading your documents, you can use the scanners now available at all of our libraries.
The file size must not exceed 6MB and can be in the following formats jpeg, jpg, png or PDF files.
Please note that you can’t appeal by phone.
If your vehicle was removed to a car pound after a PCN was issued the process is different – please refer to the Clamping and Removals page for further information.
What happens next?
- Where a PCN is issued under the Traffic Management Act (TMA) 2004, the council will respond to your challenge within 56 days of the date it was received.
- Any PCNs issued by a camera, such as bus lanes, no entry restrictions, motor vehicle restriction zones, pedestrian zones in pursuant to the Road Traffic Regulations Act 1984 (as amended), London Local Authorities 1996 and Transport for London Act 2003 will be responded to as soon as possible. There is no corresponding provision within the Acts relating to bus lane and moving traffic contraventions which require that an Enforcement Authority must respond within a statutory time limit.
If you challenge your penalty charge notice within 14 days, the notice will be held at the reduced rate and a further 14 days given, from the date of our correspondence, to pay at the reduced rate if your challenge is not accepted.