Bulky household waste collections
Book online to have large or bulky unwanted items, that will not fit into your bin, collected from your home.
This service is for household items only. We offer a commercial waste service for businesses in Newham.
This service is for household items only. We offer a commercial waste service for businesses in Newham.
Get rid of items for free
There is a £20 charge for our bulky waste collection service. However you can get rid of some items free of charge at the Jenkins Lane Re-use and Recycling Centre.
If you think your items could be used by someone else, speak to a member of staff at Jenkins Lane. They will direct you to a special container for re-usable items.
There are also furniture re-use organisations in Newham who offer free collections of good quality, fire safe items. Online, you can list re-usable furniture items on websites like Freegle and the Newham Freecycle group.
If you think your items could be used by someone else, speak to a member of staff at Jenkins Lane. They will direct you to a special container for re-usable items.
There are also furniture re-use organisations in Newham who offer free collections of good quality, fire safe items. Online, you can list re-usable furniture items on websites like Freegle and the Newham Freecycle group.
Apply for a bulky waste collection
Charge for bulky waste collections
There is a £20 charge for our bulky waste collection service. Find out why we are charging for collections.
There is a £20 charge for our bulky waste collection service. Find out why we are charging for collections.
Before you apply
Check we can collect the bulky waste items you want to get rid of. If you have garden waste you will need to apply for a separate green garden waste collection.
Count the number of bulky waste items. You can book up to six household items per collection. If you have more than six items, you can apply for another collection.
Read our full bulky waste collection terms and conditions (PDF)
Apply
You will need a debit or credit card to pay for the collection.
After you have made your payment, you cannot make any changes to your request. Make sure you list all the items that you want us to collect.
We cannot collect any extra items on the day. You will need to apply for a new collection.
Put out your items
Put your bulky items in your front garden immediately after you have booked your collection. We may collect them straight away.
Do not put your items out before you have booked a collection. You must have a valid reference number before you put rubbish anywhere in your front garden, other than in the bin. If you don't, you could receive a £110 penalty fine.
If you do not have a front garden, leave bulky items for a booked collection next to your rubbish bin. Do not obstruct the pavement.
If you live in a block of flats, ask your caretaker or housing manager about where to leave bulky items for a booked collection.
Do not put your items out before you have booked a collection. You must have a valid reference number before you put rubbish anywhere in your front garden, other than in the bin. If you don't, you could receive a £110 penalty fine.
If you do not have a front garden, leave bulky items for a booked collection next to your rubbish bin. Do not obstruct the pavement.
If you live in a block of flats, ask your caretaker or housing manager about where to leave bulky items for a booked collection.
Make sure the items can be clearly seen and we can remove them safely.
What happens next
We aim to collect your items within two working days.
We try to recycle as many items as possible. This means we may collect your items at different times using different vehicles.
We try to recycle as many items as possible. This means we may collect your items at different times using different vehicles.
Please note that your items may be collected by separate vehicles due to disposal requirements.
What we do and don't collect
If your item is not in the list, contact us. We will tell you if we can collect it and how much it will cost. Call 020 8430 2000, choose option four, then quote 'chargeable collection'.
What we collect
- Artificial Christmas tree (maximum 6ft length)
- Baths – plastic and fibreglass
- BBQs
- Bed bases
- Bedside cabinets
- Bedsteads - metal (dismantled)
- Bicycles
- Black sacks (max 24) which contain household waste such as food waste and packaging
- Boilers (not cast iron)
- Buggies
- Cabinets – wood (can be large if dismantled)
- Cardboard boxes (flat packed and tied)
- Carpets – rolled and tied (6ft x 10ft max)
- Ceramic toilet
- Chairs
- Chest of drawers
- Clothes
- Computers
- Cookers
- Cooker hoods
- Cots
- Dishwashers
- Doors - with or without glass (glass must be intact)
- Dressing tables
- Electrical appliances
- Fans
- Fires – gas and electric
- Fridges, freezers and fridge freezers (single domestic only - not industrial or American-style)
- Garden furniture
- Heaters
- Highchairs
- Hobs
- Hoovers
- Household furniture (with or without glass)
- Ironing boards
- Laundry/linen baskets
- Mattresses
- Metal filing cabinet
- Microwaves
- Ovens (domestic only)
- Paddling pools
- Patio furniture
- Radiators
- Sewing machine (not industrial)
- Shelves or shelving units
- Sinks – plastic
- Slides (6ft length)
- Sofa
- Spin dryer
- Swings
- Tables (without glass)
- Toilets
- Toys
- Tumble dryers
- TVs
- TV cabinets
- VCRs/DVDs
- Wardrobes
- Wash hand basins
- Washing line (telescopic)
- Washing machines
- Water tanks – plastic
- Wheelbarrows
- Worktops (6ft max)
What we do not collect
- American-style fridges/fridge freezers
- Commercial waste
- Cooking oil
- DIY waste from building work or re-fit
- Electrical goods
- Fence panels
- Fixtures and fittings such as kitchen cabinets or staircases
- Fuel cans
- Green garden waste
- Gas cylinders
- Glass (sheets)
- Hazardous waste
- Industrial fridges/fridge freezers
- Light bulbs or fluorescent tubes
- Liquids
- Paint cans
- Plasterboard
- Vehicle parts