Revenues and Benefits System will be unavailable this weekend
Council Tax Account Balances, Housing Benefit information via MyNewham & our Online Housing Benefit/Council Tax Forms will be unavailable from 5am Saturday 14 December to 10am Monday 16 December, while we complete an essential migration and upgrade.
Customers can still make payments, but online account balances may not be updated until Tuesday 17 December, we apologise for any inconvenience caused.
Customers can still make payments, but online account balances may not be updated until Tuesday 17 December, we apologise for any inconvenience caused.
Bulky household waste collections
In February 2019, Mayor Rokhsana Fiaz and her Cabinet agreed to reintroduce the council’s free bulky waste collection service. This is for when you have large unwanted items that will not fit into your bin, such as furniture and fridges.
This service is for household items only. We offer a commercial waste service for businesses in Newham.
This service is for household items only. We offer a commercial waste service for businesses in Newham.
How it works
- If you’re a Newham resident you can have your bulky waste collected three times a year for free - the year will run from April – March.
- We’ll take up to six items per collection.
- After the third free collection the charge will be £20 and will be for up to six items.
If you have just moved into your property and have not used your three free bulky waste collections but you’re having problems, please call us on 020 8430 2000, press option 4 and ask for bulky waste. Our customer services team will be able to help you book a free bulky waste collection online.
Book your collection
Before you apply
Check we can collect the bulky waste items you want to get rid of. If you have garden waste you will need to apply for a separate green garden waste collection.
Apply
Put out your items
Put your bulky items in your front garden as soon as you’ve booked your collection. We may collect them straight away.
Do not put your items out before you have booked a collection.
You must have a valid reference number before you put rubbish anywhere in your front garden other than in the bin. If you don't, you could receive a £110 penalty fine.
If you do not have a front garden, leave bulky items for a booked collection next to your rubbish bin but don’t obstruct the pavement.
If you live in a block of flats, ask your caretaker or housing manager about where to leave bulky items for a booked collection.
Make sure the items can be clearly seen and we can remove them safely.
What happens next?
We aim to collect your items within two working days.
We try to recycle as many items as possible. This means we may collect your items at different times using different vehicles.
What we collect
What we collect
- Artificial Christmas tree (maximum 6ft length)
- Baths – plastic and fibreglass
- BBQs
- Bed bases
- Bedside cabinets
- Bedsteads - metal (dismantled)
- Bicycles
- Black sacks (max 24) which contain household waste such as food waste and packaging
- Boilers (not cast iron)
- Buggies
- Cabinets – wood (can be large if dismantled)
- Cardboard boxes (flat packed and tied)
- Carpets – rolled and tied (6ft x 10ft max)
- Ceramic toilet
- Chairs
- Chest of drawers
- Clothes
- Computers
- Cookers
- Cooker hoods
- Cots
- Dishwashers
- Doors - with or without glass (glass must be intact)
- Dressing tables
- Electrical appliances
- Fans
- Fires – gas and electric
- Fridges, freezers and fridge freezers (single domestic only - not industrial or American-style)
- Garden furniture
- Heaters
- Highchairs
- Hobs
- Hoovers
- Household furniture (with or without glass)
- Ironing boards
- Laundry/linen baskets
- Mattresses
- Metal filing cabinet
- Microwaves
- Ovens (domestic only)
- Paddling pools
- Patio furniture
- Radiators
- Sewing machine (not industrial)
- Shelves or shelving units
- Sinks – plastic
- Slides (6ft length)
- Sofa
- Spin dryer
- Swings
- Tables (without glass)
- Toilets
- Toys
- Tumble dryers
- TVs
- TV cabinets
- VCRs/DVDs
- Wardrobes
- Washing line (telescopic)
- Washing machines
- Water tanks – plastic
- Wheelbarrows
- Worktops (6ft max)
What we don't collect
What we don't collect
- Chest freezers
- Commercial waste
- Cooking oil
- DIY waste from building work or re-fit
- Electrical goods
- Fence panels
- Fixtures and fittings such as kitchen cabinets or staircases
- Fuel cans
- Green garden waste
- Gas cylinders
- Glass (sheets)
- Hazardous waste
- Industrial fridges/fridge freezers
- Light bulbs or fluorescent tubes
- Liquids
- Paint cans
- Plasterboard
- Vehicle parts