Tell us what you think about your property, landlord and neighbourhood
an independent research agency, will visit tenants and leaseholders in
November and December to carry out our annual survey. We will use this
information to improve council services.
Paying your rent
You must pay your rent every week for the week ahead. You can pay your rent monthly for the month ahead by direct debit or standing order. There are a number of ways you can pay your rent:
direct debit and standing order
you will need to quote your full 10-digit rent account number. Our bank details are:
Name of account: London Borough of Newham Income Account
Name of bank: Lloyds TSB
Sort Code: 30-00-02
Account Number: 00879113
using a debit or credit card. Telephone 020 8430 2000. You will need to have your rent account number to hand.
if you have been sent an Allpay card
, you can pay your rent in cash at your local post office or any outlet that accepts Allpay or PayPoint payments.
you can send a cheque or postal order made payable to London Borough of Newham to:
Housing Income and Collection Team
320 Stratford High Street
Write your payment reference number on the back of the cheque.
direct from your pay
if you work for us or have retired from a job with us, you can pay your rent directly from your salary or pension. If you would like more information please telephone 020 8430 2000.
Check your rent balance and statements online
Your rent statement sets out:
- what rent you have been charged
- the payments you have made
- any Housing Benefit you have received.
You can keep up to date with your rent account by checking your balance and statements online
. To use this service you will need your reference number and PIN. You will find your PIN
on any rent statement that we have sent to you.
We send all our tenants a rent statement by post every three months. Any other money you may owe for housing is included in a rent sub-account which is attached to your quarterly statement.
Calculating your rent
Since April 2003 we have used the Government’s national formula for calculating rent. The national formula uses the same formula to work out a ‘target rent’ for each property to:
- prevent councils from setting rents at levels they choose
- make sure rents are affordable
- guarantee consistency between council rents and housing association rents
- link rents more closely to property qualities such as location and bedroom size
- ensure all council tenants will have reached ‘target rent’ levels by 2015.
If your Tenancy started before 31 December 2011, you will be charged a standard rent. This is the rent most tenants currently pay.
If you pay this rent you will not yet have reached target rent levels. Each year your rent will increase by more than inflation until it has reached target rent.
If your tenancy started after 1 January 2012, you will usually be charged a target rent. This is a rent that the Government believes should be charged for the property.
Each year your rent will increase by the rate of inflation.
If your tenancy started from 1 September 2012 you will be charged an affordable rent, if your property was advertised at this rent.
Your rent is calculated to be equivalent to:
- either 50% of the rent charged by private landlords for three and four-bedroom properties in the borough
- or 80% of the rent charged by private landlords for one and two-bedroom properties in the borough.
This increased rent will pay for the acquisition of an additional 300 council properties and will be limited to a total of 1,000 tenancies.
Calculating your service and other charges
Charges for the services we provide, such as caretakers, concierges are included in your rent. We also collect some charges, such as water rates, for service providers and pay them on behalf of tenants.
Caretaker service charges
To calculate your charge for caretaker services, we take the total cost of the service for each area and divide it into estate or block costs, then divide that cost by the number of properties within that estate or block.
We also take into account the number of bedrooms within each property. Larger properties pay more.
Concierge service charges
To calculate your charge for concierge services, we take the total cost of concierge services for the whole borough and divide it by the number of properties receiving the service.
We also take into account the level of service you receive, such as part-time, full-time or a remote service, and the number of bedrooms in your property.
Horticulture and television aerial charges
If you live in a flat or maisonette, you will be charged for horticulture (maintenance of communal gardens and grass areas) and maintenance of your television aerial at a flat rate to cover the cost of providing the service.
If you receive some care as part of your housing, such as a warden in a sheltered housing scheme or a community alarm, you will be charged for these as part of your rent. The charges are calculated to recover the cost of providing the care.
Heating and hot water charges
If you are charged for heating and hot water within your rent, the charge is based on the cost charged by the provider. These charges are not covered by Housing Benefit.
Water and sewerage charges
Most tenants pay water and sewerage rates as part of their rent. We collect the charge on behalf of Thames Water and pay the water rates on behalf of those tenants.
If your rent card does not list a charge for water rates, you will need to let Thames Water know when you move in and make arrangements to pay the water rates directly to them.
Water and sewerage charges are not covered by housing benefit.
You are charged the rate set by the insurance company.
Difficulties in paying your rent
If you cannot afford to pay your rent or fall behind with the payments, you should contact your income collection officer as soon as possible by:
- phoning 020 8430 2000 and asking for the Housing Income and Collection Team
- writing to us at:
Housing Income and Collection Team
320 Stratford High Street
- emailing your income collection officer using the email address on letters he or she has sent to you.
Do not delay: the problem may get worse if you ignore it.
- still owe rent arrears from a previous tenancy
- were paid too much housing benefit before 2007 or
- owe us court costs as a result of legal action
we will add these debts to a sub-account and attach it to your main rent account.
You will see your rent sub-account on your quarterly rent statement or letters we send you.
If you have any questions about your sub-account, phone 020 8430 2000 and ask for your income collection officer.
Overpaid Housing Benefit paid to you since April 2007 is collected by our Benefit Service and will not appear on a sub-account.