
Customers can still make payments, but online account balances may not be updated until Tuesday 17 December, we apologise for any inconvenience caused.
Home exchange
Our mutual exchange scheme allows you to swap your home with other council or housing association tenants.
You may also want to think about exchanging your home if you live in, but do not need, a home that is accessible for a wheelchair user.

Exchanging your home
Finding an exchange partner
Does the exchange have to be only between two tenants?
Housing association tenants
Once you have found an exchange partner
Once you find a tenant who is interested in exchanging homes with you, you will need to call us on 020 8430 2000 and ask for application forms for you and your exchange partner to fill in.
You must then return the completed forms to:
London Borough of Newham
Lettings Agency
PO Box 68612
London
E15 9DN.
If the tenant is not one of our tenants, you will have to find out what the process is for the other landlord.
Home visit
Inspecting your home
- health and safety issues such as missing fire doors and balustrade - which are rechargeable repair works. Gas and electric tests are carried out
- unauthorised changes that create partitions or structures and may compromise health and safety, such as:
- extensions
- loft conversion.
- turning closed kitchens into open-plan ones
- construction of extra rooms
- non-standard fittings that have been installed by the out-going tenant, to make sure the incoming tenant is aware that these will become their responsibility
- any repairs to the property that the landlord is responsible for, to avoid future disrepair claims.
If we turn down your exchange application
Reasons why we may turn down your application to exchange
- are trying to move to a property that is much too small or much too large for your household
- owe rent, Council Tax or money for a former tenancy (you will not be allowed to move until this account is clear)
- have a history of anti-social behaviour
- have breached your tenancy.
Re-applying if your exchange is turned down
Changing your mind after agreeing to exchange
Paying to exchange your home
It is against the law for money to offer money for a mutual exchange. Homes adapted for a wheelchair user
If you need a wheelchair accessible home
Note, you will only be able to apply for an adapted property if a member of your household needs and uses a wheelchair, and your exchange partner no longer needs the adapted property.
If you no longer need a wheelchair accessible home
Contact us
-
London Borough of Newham, Lettings Agency
PO Box 68612
London
E15 9DN
020 8430 2000
Email us