Homelessness advice and support
There are options that may be available to you to help you find your own accommodation if you are being made homeless.
What you should do first
If possible, it is better to stay where you are and apply to join the housing register.
Anyone who applies to go on the housing register will first be directed to Housing and Employment Destination (HED) – an online tool that helps you to look at all your housing options. You should consider all your options as some may be better and quicker for you.
If you are not able to do this, you should try to find your own privately rented home.
Finding your own privately rented home
Help with paying the rent
If you are receiving Housing Benefit, but are finding it hard to cover all your housing costs, you may be eligible for Discretionary Housing Payments.
If you have explored all your options and are still in need of additional financial support, you may also consider applying for a loan from the council through the Newham Community and Crisis Support scheme.
If you can't find somewhere to live and need more advice
- advise you on how to get somewhere else to live that is in your budget and suits your needs
- help you to solve any problems with your landlord or the person you live with by mediating between you so that you can stay in your home
- advise you on your rights of occupation
- give you debt and benefits advice
- offer you somewhere to live in the private sector if no other housing option is available to you.
What should I bring with me?
- proof of your identity and the identities of everyone to be included as part of your household, such as birth certificates, passports, immigration documents
- proof of your income and any savings or investments you have, such as wage slips, bank statements, benefit books, savings books, share certificates
- your current tenancy agreement and any previous tenancy agreements you have for other homes you have previously lived in
- evidence that you are threatened with homelessness, such as a notice seeking possession, claim for possession, possession order or bailiffs' warrant
- confirmation in writing that you are being made homeless if friends or family are asking you to leave
- proof of your previous addresses for the last five years, such as medical cards, bank statements, post marked envelopes
- evidence of any serious illness or disability that you or any member of your household have, such as letters from your GP, hospital consultant, details of any prescribed medication.
What we do with your information
- welfare benefits agencies
- social services and social welfare organisations
- health services
- other councils
- your current and previous landlords
- the police.
If East Ham Customer Service Centre and Library is closed
- weekdays after 5.30pm
- weekends and bank holidays at any time.
East Ham Customer Service Centre
328 Barking Road
020 8430 2000 - out-of-hours