Contact the Homeless Prevention and Advice Service
To access the Homeless Prevention and Advice Service (HPAS) you will need to complete an application form and submit your documents online.
If you have already completed an application and have not had a response yet, please do not make a new application. It can take up to 10 working days for us to contact you.
Once you have completed a Homelessness Prevention Application you can use our online Homelessness Enquiry Form to:
- Chase progress on your Homelessness Prevention Application
- Provide additional information or documents to support your Homelessness Prevention Application
- Tell us about a change in your circumstances
- Tell us about issues in your temporary accommodation
The quickest way to contact us is to use the online enquiry form, but if you are struggling to complete the form online or there is a barrier which prevents you from using it, contact the Customer Contact Centre, on 020 8430 2000, who will assist you to complete it.
