How to apply for a CTR
You can apply for a council tax reduction online. In this section you can find out how to apply and what information we will need from you to assess your application.
If you are unable to complete the online claim form, please call us on 020 8430 2000 and ask for assistance.
Proof of identity and evidence
There are certain documents that we will need to see in order to validate your claim. You can submit your proof of identity and any evidence to support your CTR claim online.
When you complete the online evidence form, you can upload scanned documents or digital photos to support your claim for council tax reduction. Digital photos of the evidence can be taken on a smart phone or tablet.
Your uploaded files need to be clearly readable. If we cannot read your documents, it will take longer to process your claim. You can upload files in any of the following formats: JPEG, JPG, JPE, GIF, PDF, PNG.