Support for asylum seekers and refugees in Newham

Support for asylum seekers and refugees

Our Commitment

Welcome Newham Helpline

For anyone in Newham who is an asylum seeker or refugee, family, friends or host.

Can provide: free advice, support and answer questions on how to get help for health, money, food, jobs and housing.

Cannot help with: individual cases, case work or immigration status or advice.

Call our helpline on 020 3373 3222
Many languages spoken

Main types of status

  • Refugee status

Refugee status is awarded to someone the Home Office recognises as a refugee, as described in the Refugee Convention. A person given refugee status is normally granted leave to remain in the UK for 5 years, and at the end of that period can apply for Indefinite Leave to Remain.

  • Indefinite leave to remain

A form of immigration status given by the Home Office. Indefinite leave to remain is also called ‘permanent residence’ or ‘settled status’ as it gives permission to stay in the UK on a permanent basis.

  • Discretionary leave

A form of immigration status granted to a person who the Home Office has decided does not qualify for refugee status or humanitarian protection, but where there are other strong reasons why the person needs to stay in the UK temporarily.

Join our information group

If you or your family have been affected by the crisis in Ukraine and would like to receive regular information updates about accessing support in Newham, please email

Welcome Newham News - February 2024 (PDF)