Right to repair

As part of the government's Right to Repair scheme we must:

  • Fix urgent repairs that could affect your health, safety or security if they are not done quickly within a certain period of time
  • Arrange for these repairs to be done within the specified time limit, otherwise you have the right to ask us to get a second contractor to do them.

If they are not done within the extra time allowed for the second contractor, you may be entitled to compensation.

In some situations where a repair is more complex or we need an inspection visit, we can increase the time we take to do the repair.

Right to Repair only covers repairs that cost under £250. It does not apply if you or a member of your household or a visitor caused the damage.