Repairs to communal areas

If you notice a problem with:

  • A lift
  • Communal television aerial
  • Door entry system
  • Electronic barriers and gates
  • Gutting
  • Broken main entrance door of a block

Report a repair

You should phone the repairs operation centre on freephone 0800 952 5555 or report a repair online.

Right to Repair

As part of the government's Right to Repair scheme we must:

  • Fix urgent repairs that could affect your health, safety or security if they are not done quickly within a certain period of time

  • Arrange for these repairs to be done within the specified time limit, otherwise you have the right to ask us to get a second contractor to do them. 

If they are not done within the extra time allowed for the second contractor, you may be entitled to compensation.

In some situations where a repair is more complex or we need an inspection visit, we can increase the time we take to do the repair.

Right to Repair only covers repairs that cost under £250. It does not apply if you or a member of your household or a visitor caused the damage.