Right to repair
As part of the government's Right to Repair scheme we must:
- Fix urgent repairs that could affect your health, safety or security if they are not done quickly within a certain period of time
- Arrange for these repairs to be done within the specified time limit, otherwise you have the right to ask us to get a second contractor to do them.
If they are not done within the extra time allowed for the second contractor, you may be entitled to compensation.
In some situations where a repair is more complex or we need an inspection visit, we can increase the time we take to do the repair.
Right to Repair only covers repairs that cost under £250. It does not apply if you or a member of your household or a visitor caused the damage.