Find and release your vehicle
1. Find your vehicle
If your vehicle is not where you left it and you need to check if it has been removed or relocated by the Council, you can do this:
- online on the TRACE website, or
- phone TRACE on 0300 077 0100 (this line is open 24 hours)
You will need your vehicle registration to locate your vehicle.
2. You need to provide:
- proof of identity
(for example; photo ID driving licence, passport or European ID card) - proof of address
(for example; council tax bill, utility bill or bank statement dated in the last 3 months) - proof of ownership or permission to use the vehicle
(for example; V5C log book, car rental agreement, VC5 new owner slip) - proof of insurance
(a valid insurance certificate)
Find information on how to release someone else's vehicle.
3. You will need to pay:
- £280 removal fee
- The amount due on the Penalty Charge Notice (PCN)
- An additional storage charge of £55 per day, after the first 24 hours.
The storage charge applies 365 days a year, when the car pound is open to the public. If the pound is closed to the public for a bank holiday, you will not have to pay a storage charge for that day.
Storage charges are calculated from the time the vehicle arrives at the pound.
(For example, if a vehicle arrived on Monday, there will be no charge on Tuesday but from Wednesday £55 will be added per day.)
Accepted payment methods:
- credit or debit card (excluding American Express and Diners Club)
- cash
We do not accept payments by coins if they are more than the following limits:
- 50ps - maximum of £10
- 20ps - maximum of £10
- 10ps - maximum of £5
- 5ps - maximum of £5
- 2ps - maximum of 20p
- 1p - maximum of 20p.
4. Visit Newham's vehicle pound
To release your vehicle, you will need to visit Newham's vehicle pound in person.
You must bring the all documents and pay the fees required when you visit the pound.
You are only permitted to access the vehicle pound using the entrance on Jenkins Lane:
Newham Vehicle Pound
Newham Central Depot
Jenkins Lane
London
IG11 0AD
The number 366 bus and the number 325 bus stop in Jenkins Lane near the entrance.
Google Maps location of Newham Vehicle Pound
Telephone: 020 3373 3883
Opening Times
Please ensure that you arrive at least 30 minutes before closing with all required documents.
Monday to Saturday: 08:00 - 20:00
Sunday: 08:30 -19:00
Bank Holidays: Closed
Football matches and borough-wide events:
The car pound may close later than usual on a Sunday or bank holiday if there is:
- a West Ham United home football match
- an event at London Stadium
You can check the car pound opening times by calling 020 3373 3883.
If your vehicle is not road worthy
If you are unable to drive your vehicle out of the car pound, you will need to make your own arrangements for it to be towed out of the pound.
For health and safety reasons, you will not be able to carry out repairs or boost the vehicle's battery while it is on Newham Council land.
