Essential maintenance this weekend to our Housing Management System and planned website maintenance work
Housing Rent Account Balances and some Online Customer Forms will be unavailable via My Newham from Friday 20 September at 5pm until Monday 23 September 2019. Customers can still make payments, but online account balances will not be updated until Monday 23 September 2019. We apologise for any inconvenience caused.
Also, the Newham website will be unavailable while we make some changes on Saturday 21 September between 10am and 6pm. You will not be able to report problems or apply for services during this time. We apologise for any inconvenience caused.
Clamping and removals
What to do if your vehicle has been removed and how to ask us to remove a vehicle.
If your vehicle has been removed
We may remove your vehicle if:
If you think your vehicle has been removed, but there is no information on the TRACE website, contact the Newham Vehicle Pound in East Ham. This is where all removed vehicles are taken.
If we have your vehicle, we will tell you what time you can pick it up.
- you park dangerously
- we are told to remove it by the police
- it is parked in contravention of the parking controls.
* Your landline telephone or mobile provider may charge for this service.
If you think your vehicle has been removed, but there is no information on the TRACE website, contact the Newham Vehicle Pound in East Ham. This is where all removed vehicles are taken.
If we have your vehicle, we will tell you what time you can pick it up.
How to release your vehicle
To release your vehicle from the pound, you will need to bring documents and payment.
Documents you must bring
You must bring four documents with you:
- Photo ID
This can be a driving licence, passport or European ID card with photograph. - Personal ID (dated within the last three months)
This can be a utility bill, bank or building society statement, credit card statement, telephone or mobile phone bill. - Proof you own or have permission to use the vehicle
This can be a V5C (log book), car rental agreement or a letter from your employer on headed paper if it is a company car not registered in your name. - Insurance
A valid insurance certificate (not an insurance schedule or policy number) to show that you are insured to drive the vehicle - even if the vehicle is a company car. If you have hired a vehicle, you must bring the lease agreement to confirm you are insured to drive it.
Cost to release your vehicle
To release your car you must pay:
- a £200 removal fee
- the amount shown on your PCN (parking ticket).
If you do not collect your vehicle within 24 hours of it being
removed, you will have to pay a storage charge of £40 per day. Our storage charge applies all week (Monday to Sunday), when the car pound is open to the public. If the pound is closed to the public for a bank holiday, you will not have to pay a storage charge for that day.
How to pay
You can pay by:
- card (credit/debit)
- cash
- bankers draft payable to ‘London Borough of Newham’
- building society cheque payable to ‘London Borough of Newham’.
We do not accept personal or company cheques.
Coin payments
Our policy on coin payments is in line with the guidance given by the Bank of England. We do not accept payments by coins if they are more than the following limits:
- 50ps - maximum of £10
- 25ps (Crown) - maximum of £10
- 20ps - maximum of £10
- 10ps - maximum of £5
- 5ps - maximum of £5
- 2ps - maximum of 20p
- 1p - maximum of 20p.
If your vehicle is not road worthy
If you are unable to drive your vehicle out of the car pound, you will need to make arrangements for it to be towed. For health and safety reasons you will not be able to carry out repairs or boost the vehicle's battery while it is on Newham Council land.
How to release someone else's vehicle
You can release someone else's vehicle on their behalf in the same way you would release your own vehicle. The only difference is the documents you must bring with you.
Make sure you have:
Make sure you have:
- photo ID for you and the vehicle owner or registered keeper
- personal ID for you and the vehicle owner or registered keeper
- a signed letter giving you the authority to collect the vehicle
- a valid insurance certificate to show you are insured to drive the vehicle.
Appeal against a vehicle removal
If your vehicle is removed and you feel it should not have been, you can make an appeal against the penalty charge notice and removal. However you can only do this after you have paid to release your vehicle.Details on how to do this will be given to you at the vehicle pound. You must make your appeal within 28 days of collecting your vehicle.
How to get there
If you are driving or coming by taxi or mini cab please use the Jenkins Lane entrance:
Newham Vehicle Pound
Newham Central Depot
Jenkins Lane
London
IG11 0AD
If you are walking or coming by bus please use the Folkestone Road entrance:
Newham Vehicle Pound
Newham Central Depot
Folkestone Road
London
E6 6BX
The number 300 bus, which goes to East Ham Station stops outside the London Borough of Newham Central depot at the Folkestone Road entrance.
Telephone: 020 3373 3883
Fax: 020 8430 6243
Opening hours
| Day |
Opening times |
|---|---|
| Monday | 8am - 9:30pm |
| Tuesday | 8am - 9:30pm |
| Wednesday | 8am - 9:30pm |
| Thursday | 8am - 9:30pm |
| Friday | 8am - 9:30pm |
| Saturday | 8am - 6:30pm |
| Sunday | 10am - 6:30pm - unless there is a West Ham United home football match or council event |
| Bank holidays | 10am - 6:30pm - unless there is a West Ham United home football match or council event. The car pound will be closed on Christmas and New Year's day. |
If there is a West Ham United home football match or a large scale event taking place on a Sunday or bank holiday, the car pound may close later than usual.
You can check the car pound opening times by calling 020 3373 3883.
You can call 020 3373 0660 to ask us to remove a vehicle.
| Day | Times you can call us |
|---|---|
| Monday | 7am – 5pm |
| Tuesday | 7am – 5pm |
| Wednesday | 7am – 5pm |
| Thursday | 7am – 5pm |
| Friday | 7am – 5pm |
| Saturday | 7am – 4pm |
| Sunday | 8am - 3.30pm |
| Bank holidays | 8am - 3.30pm |
Clamped vehicles
We do not clamp vehicles.If your vehicle has been clamped, it will be by a private company or possibly a bailiff.
There should be contact details in the notice on your car.