Coronavirus service disruptions and updates
We are working hard to ensure that vital services are maintained and that our most vulnerable residents are protected. However due to the ongoing impact of Covid-19, and the resulting pressure on staff, we have no option but to restrict and amend the provision of some services.
Service updates
Status correct at 28 September 2021.
The below is the current status of some of our most popular/highly used services and we will update this on a regular basis. Things are changing rapidly and we thank you for your patience.
To make this as clear as possible, we have rated these Red, Amber or Green, like traffic lights:
- Green – Service is operating normally
- Amber – Some reduction in service, or service is being delivered differently eg over the telephone instead of face to face
- Red – Service is closed
Registrars Service
For more information please see our births, deaths and marriages coronavirus page. Please note that no collection service is available and all certificates will be by post only.
| AMBER | Appointments can be booked online on our register a birth page. There are longer waiting times for birth registration appointments due to the number of unregistered births during the pandemic lockdowns. The 42 day rule to register a birth is not applicable at this time. |
| AMBER | All death registrations are currently being made by phone, you do not need to arrange an appointment or attend the register office. More information on death registrations. |
Recycling, waste and bins
For more information please see our recycling, waste and bins Coronavirus page.
| GREEN | Collections of household bins are operating normally. Visit My Neighbourhood to check your next collection day. |
| RED |
Due to current congestion on our roads, collections of garden waste and the delivery of bins are temporarily suspended. We apologise for any inconvenience this may cause. |
| AMBER | Deliveries of commercial waste bags are still taking place but there may be some delays. |
| RED | Due to current congestion on our roads collections of garden waste and the delivery of bins are temporarily suspended. We apologise for any inconvenience this may cause. |
| AMBER |
Please read the key information on our Jenkins Lane re-use and recycling centre page before your visit. |
Repairs
| AMBER | Only emergency repairs are being conducted at present. More information |
Libraries and leisure facilities
| GREEN |
Newham Libraries are now open. More information |
| GREEN |
Atherton Leisure Centre, East Ham Leisure Centre and Manor Park Fitness Centre are now open. Newham Leisure Centre is also open. More information is available on the activeNewham website. |
Parking permits and parking enforcement
For more information please see our parking and streets Coronavirus page.
| GREEN |
Full parking enforcement has now resumed |
| RED |
Please note: our East Ham Customer Service Centre is currently unable to process any face-to-face parking applications due to Covid-19. |
Markets
| GREEN | Trading has resumed from 12 April |
Events
| AMBER | Some events are taking place online. Please visit our events page for more information. |
Adult learning
| AMBER | Open for enrolment now. More information on the NewhamAdult Learning service website. |
Schools
| GREEN | Please note: Every individual school and college will have Covid-19 rules and procedures specific to them when they re-open in September. Please get in touch with your school and follow their guidelines. |
Construction
| GREEN | Projects operating as normal |
Health visiting
| AMBER | Reduction in face-to-face visits. Appointments carried out by phone where possible |
Parks and Play areas, public toilets and outdoor gyms
| GREEN | Play areas still open to enable exercise but you still need do to practice social distancing |
| GREEN | Public toilets open |
| GREEN |
Tennis courts, multi-use game areas, outdoor gyms, basketball courts and cricket nets are now open. |