Problems when renting privately

Rent Repayment Orders (RRO)

As a tenant you can make an application for a RRO for up to 12 months’ rent from your landlord. A RRO applies to the following situations:

  • Your landlord has not applied for a property licence.
  • Your landlord has not complied with an Improvement Notice served by us.
  • Your landlord has not complied with a Prohibition Order served by us.
  • Your landlord has used violence to gain entry to your property.
  • Your landlord has illegally evicted you or harassed you in your property.
  • Your landlord has breached a Banning Order.

Where one or more of these situations has occurred, you will need to make an application for a RRO to the Property Tribunal.

You should write to:

First Tier Tribunal (Residential Property)
10 Alfred Place
LONDON
WC1E 7LR
Tel: 0207 446 7700
Fax: 01264 785 060

First-tier Tribunal (Property Chamber) website 
You will need to have evidence of your tenancy, the rent you have paid, the details of the offence that your landlord has allegedly committed (from the list above) and copies of any relevant paperwork from us, such as an Improvement Notice which has been breached. We will provide copies of legal Notices and Orders to all known tenants. If you do not have a copy, then we will provide you with one.

You are strongly advised to get help in making an application for a RRO. A housing solicitor or advocacy group may be able to help you. Refer to the links in the illegal eviction section.