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My Newham will be unavailable from 22 until 24 February
​Council Tax Account Balances and Housing Benefit information via MyNewham will not be available from Saturday 22 to Monday 24 February 2020, this is due to an upgrade being carried out.
Customers can still make payments, but online account balances will not be updated until Tuesday 25 February 2020.​

Bidding for a property

If you have been accepted onto the housing register, you can bid for a home through the choice-based lettings (CBL) scheme.

The scheme allows you to choose where you live and the type of property you live in.

What property to bid for

We give you all the necessary information about the property in our adverts in the Choice Homes magazine and on the ELLC Choice Homes website to help you make your decision.

We give details about:
  • rent
  • type of property
  • number of bedrooms
  • floor level
  • whether it has a garden or not
  • property's landlord
  • type of heating
  • accessibility
  • number of people it is suitable for
and information about anything else that is important.

Property size you can bid for

You can only bid for the size of property that you have been assessed for or with one bedroom less than you have been assessed for. For example; if you need two beds you can bid for properties with one or two bedrooms.

Your registration letter or email tells you what size of properties you can bid for.

Properties in other boroughs

You can bid for a property in another borough, but only if it is advertised in the Newham section of the ELLC Choice Homes website or magazine. This is known as a cross-borough advert and it will be presented with the borough’s logo and colour.

When to bid for a property

The bidding cycle opens on Friday and closes at midnight on Monday. You can't bid at any other time. It does not matter what time of day you bid as long as you bid within the cycle.

How to bid for a property

You can bid (apply) for a property:
You will need your housing register application number (unique reference number) to make a bid.
You will find this on the letter we sent you to confirm your place on the housing register. It can be found at the top right hand corner, just below the date. It follows some letters and a forward slash (/).

Problems bidding for a property

Possible reasons why you can’t bid:
  1. You are trying to bid outside of the bidding cycle (Friday to midnight on Monday). If you try to bid between Tuesday and Thursday, the message ‘You are not currently eligible for any properties’ will appear on the screen.
  2. Your account is not yet active. You will be told by letter or email that your application has been made active, but this can take up to 24 hours.
  3. You have been shortlisted for a property. You should get a letter inviting you to look at the property.
  4. You are in rent arrears or your application is under investigation. You should have received a letter telling you this.
  5. Your account is dormant because you have been assessed as having a home that meets your needs. You must let us know if any of the details on your housing register application have changed.
If you have not received a letter from us explaining why you are unable to bid, please call us on 020 8430 2000.

Difficulty logging into the bidding website

To log into the ELLC Choice Homes website you will need your housing register application number (also known as your unique reference number) and your memorable date.
Unless you have changed it, your memorable date is always set to the date of birth of the main applicant.

If your details have changed

You must make sure that you update your housing application as soon as possible if there are any changes to the information you have previously provided. You can only tell us about a change online through My Newham.

Bidding for an accessible property

We put our properties into categories based on how accessible they are.

The categories are:

A  Wheelchair accessible throughout
B  Wheelchair accessible essential rooms
C  Lifetime homes, all new built properties fit into this category
D  Easy access
E  Step free
E+ Minimal steps
F   General needs  

When we advertise our properties we include the category it is in. This helps disabled people to find a home that is right for them.

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