Newham

Regenerating Canning Town and Custom House

Plans to build a sustainable community in Canning Town and Custom House involve you, whether you are a resident or a business.
 
Find out what changes are underway, what is in store, and how you can get involved.​​
Hallsville Quarter town centre development at Canning Town
​Hallsville Quarter town centre development at Canning Town

Changes in Canning Town and Custom House

Canning Town and Custom House are in great locations. There are excellent transport links including the Jubilee Line and the DLR, and soon there will be more, with a Crossrail station at Custom House.
 
International links are good too, with London City Airport and the new Stratford International Station close by.
 
This £3.7 billion project is changing the area for the better, physically, socially and economically, and work is well underway.

The regeneration programme includes:
  • new homes, including housing for families
  • replacement of poor-quality housing
  • homes for sale, shared ownership and rent at affordable prices
  • two larger, improved town centres
  • new or improved schools, health, leisure and other facilities for the community
  • creation of more jobs with training for local people
  • workspace for small local and emerging enterprises
  • new shops and office space
  • improved links and connections between the bus and rail stations and under the A13
  • better-quality streets and open spaces
  • investment in infrastructure (transport, roads and so on), services and facilities.
By 2018 the programme had delivered over 2,200 new private and affordable homes. Developers are currently on site building another 1,200 new homes. By the end of the regeneration programme we anticipate that around 12,000 new homes will have been built.

 

Latest news

Custom House residents - don’t miss your chance choose your community representatives who will help shape the future Custom House

The Council is committed to working with the local community to help us shape the future of Custom House.

We are delighted to announce that fourteen community members have put their names forward  to be on a steering group alongside council representatives. There are six community representative places on the steering group so your vote really matters.  This steering group will be closely involved in decision making processes as design are developed for the future of the area.

If you are a resident of the area shown on the map  you can vote for the people you would like to represent you on the steering group.  To cast your votes please come along to:

25 Freemasons Road E16 3AR (the former post office)

  • Monday 25 March, 8am-12noon and 4-7pm
  • Tuesday 26 March, 8am-12noon and 4-7pm
You can read about the candidates and their reasons for wanting to be on the steering group​
Community representatives will help feedback to the wider community. There will also be opportunities for the whole community to get involved as plans are put together.

If you  can’t attend in person to vote or if want to be kept updated on what is happening locally and hear about fut
ure opportunities to get involved please email regeneration@newham.gov.uk​ or call 020 3373 1443 and let us know your name, address and/or other contact details.


Want to help shape the future of Custom House - expressions of interest sought bt Thursday 14 March


At a well attended public meeting on 27 March at the Cundy Centre, Custom House residents heard about an exciting opportunity for the community to get involved and make a real difference to their area.

The Council is set to develop a planning application to allow us to deliver new homes (including genuinely affordable homes), public spaces, community facilities, workspace and shops at the heart of Custom House, to benefit the whole community.

We want to work with a group of enthusiastic local people to help us design your Custom House. We are establishing a  joint council and community group to guide the future regeneration of the area. Expressions of interest are now being sought from community members who would like to be part of this steering group. There are up to six community representatives places available.

Please see the guidance and candidate form attached for details of who is eligible to stand as a community representative and a form for candidates to complete and return by noon Thursday 14 March 2019.

Copies of the Guidance and Candidates can be picked up from Custom House Library.

The group will be chosen by local residents in March and is likely to meet about once a month from April with training and support.
 

Keeping you informed and involved

There will be wider opportunities for the whole community to get involved and be kept informed throughout the regeneration process. If you want to be kept updated on what is happening locally and hear about opportunities to get involved please email regeneration@newham.gov.uk​ or call 020 3373 1443 and let us know your name, email address and/or other contact detail.

Custom House Steering Group Elections Guidance and Candidate form (PDF)

Memories of Ronan Point

Working with the Council, Eastside Heritage are conducting an oral history project about Ronan Point disaster in 1968. Were you once a resident or a relative of someone who lived there? If so we would like to hear from you. If you would like to share your thoughts and memories please contact james@ech.org.uk or call 020 8553 3116.

Newham residents at the heart of council decision to award contracts for design and delivery of Custom House regeneration

Newham Council has taken an exciting step towards the regeneration of Custom House by awarding contracts for the design, planning and delivery of the project, after consultation with residents.​ 


Regeneration Update for Winter 2018

Find the latest news on the regeneration of Custom House in our latest newsletter Your Custom House and see the FAQs for further information​.


Christmas Fun at Custom House

Hundred's of Custom House residents turned out to enjoy some festive fun on 15 December at the Cundy Centre. Santa was in his grotto providing presents for eager children, ably assisted by his ever helpful elves. Face-painters and balloon modellers worked their wonders and the Magic Selfie Mirror was a big hit providing visitors with a souvenir photo from the day.  The Christmas Tree raffle was as popular as ever and ten lucky people won real trees to take home. Young and old got creative making Christmas tree decorations and many won prizes at the fairground stalls. Newham Council’s Regeneration team organised the fun and where there to answer regeneration queries. It was another great event bringing the community together. ​

Getting involved

Recently residents in Custom House redevelopment sites chose their own community representatives to take part in the selection of a design team to develop plans for the first phase of the Custom House regeneration.  


School children get involved

Children from Star Primary School joined Mayor Rokhsana Fiaz in cutting the ribbon to unveil a new work of art that has helped to transform an eyesore underpass in Canning Town. 

Young people from the school contributed to the design of the new Wharfside Art Tunnel located beneath the A13 between Wharfside Road and Bow Ecology Park. 

 

Canning Town and Custom House regeneration masterplan

The 2007 Canning Town and Custom House Masterplan Consultation document (PDF) has a useful summary of the vision for Canning Town and Custom House.
 
The regeneration of Canning Town is a long-term project. And this document is the starting point, so some dates may change over time. We will update the website as dates are fixed. Contact the Regeneration Team on 020 3373 1443 for more information.
 
A supplementary planning document explains how we see each development site and the reasons and thought behind the development. Any new development will need to follow the vision set out in this document as well as comply with planning rules.
 
 

Involving the community in regenerating Canning Town and Custom House

The community is at the heart of our work. Whether you have something to say about local services, want to find out more about the plans for the area or about how the regeneration affects you, there is a way to get involved.
 

Residents charter

The Canning Town and Custom House Charter is for the tenants, leaseholders and freeholders directly affected by the regeneration.
 
The residents charter includes:
  • commitments that are very important to residents such as the right to stay as a council tenant, and the right to stay in, or return to, the area
  • arrangements for rehousing council tenants and buying properties from freeholders and leaseholders whose homes are affected by the regeneration
  • how you and your community can get involved in the regeneration of your area.

Residents affected by regeneration

If you are a tenant, leaseholder or freeholder living in one of the sites, you will be re-housed as the work continues in the area. To find out if your home is directly affected, or to talk about how the work might affect you, contact us on 020 3373 1443 or email regeneration@newham.gov.uk
 

Local businesses and community organisations

The shops in Freemasons Road are affected by the regeneration programme. The council has agreed a charter for shopkeepers in Freemasons Road to support local businesses through the regeneration programme.

If you run a business in Newham you can take part in our consultations, find out more about the regeneration and how it affects your organisation. Contact the Regeneration Team on 020 3373 1443 or email regeneration@newham.gov.uk
 

Regeneration projects

The regeneration programme area includes a number of individual development sites. As each site comes up for redevelopment consultation is undertaken and detailed proposals developed. The first two redevelopment sites are now complete.

Rathbone Market (Vermilion, Aurelia and Lumire)
Fife Road area (East City Point)

Work is also well underway on the Hallsville Quarter  town centre site opposite Canning Town Station.

Plus Canning Town junction has been improved through a major highways scheme that reconnects the north and south of Canning Town under the A13. It is now an exciting new public space called Terry Spinks Place.

For more information about these schemes and how you can get involved go to the Rathbone Market, Fife Road and Hallsville Quarter sections on this page.

For more information about the regeneration programme as a whole, any consultations coming up  and how you can get involved, contact the Regeneration Team on 020 3373 1443 or email regeneration@newham.gov.uk

 

Hallsville Quarter – a new heart for Canning Town

Link City (formerly Bouygues) and One Housing Group are working in partnership with Newham Council on this scheme. The vision is for a lively town centre with a mix of shops, attractive public spaces, a lively evening economy, quality homes and successful businesses.
 
Plans for Hallsville Quarter include:
  • quality new homes
  • a new public space
  • a range of new shops
  • new leisure facilities
  • a hotel.
The first phase of the Hallsville Quarter town centre development, opposite Canning Town Station, was completed in Spring 2015. New and returning residents have moved into the 179 new homes and new retail space has been created.

The second phase of the scheme was completed in 2018. ​This mixed-use development has provided 349 new homes, a hotel, more retail units and further landscaping improvements to Terry Spinks Place under the A13 flyover.

The whole scheme to be expected to be completed by 2024.

Planning consent has been given for phase three that will provide another 620 homes as well as retail, leisure and health space/workspace.

For more information about the Hallsville Quarter and the new homes, visit the Hallsville Quarter website.
 
 

Rathbone Market

Our partner, English Cities Fund (ECf) is redeveloping the Rathbone Market area. The market is at the heart of our vision for Canning Town and Custom House. A renewed market is just one part of the project that includes:
  • shops and cafes
  • community facilities
  • better public access
  • new homes - private and affordable.
The first stage of building (Vermilion) was completed in August 2012 with 271 new homes and new shop units.

Work on phase two (Aurelia) was completed in spring 2015. This included more shop units and 165 homes. Space has also been created for a state​ of the art neighbourhood centre that will help residents get more involved in their local area as well as a new market square with high quality granite and clay paving, additional lighting and landscaping.

As part of the Rathbone redevelopment, ECf has taken on responsibility for managing the market, and have appointed Tudor Markets to run and promote it.

Work is now complete on the third phase of development (Lumire), which includes another 216 new homes.
Work started in early 2015 and finished late 2016.
Find out more about the Rathbone Market scheme.
 

Fife Road area - 'East City Point'

Countryside Properties, working with Newham Council and Affinity Sutton have delivered an award-winning development in the Fife Road area of Canning Town called East City Point.
 
The development:
  • has created 649 new homes, including those for private sale, shared ownership and at affordable rents
  • has provided the new Keir Hardie Primary School
  • includes public art.

Phase one

The first phase of the development provided 311 new homes.

The new Keir Hardie Primary School opened in June 2014. It provides a high quality environment for children, and opportunities for local people to use the school's facilities in the evenings and at the weekend.

Phase two

The second phase of the development was completed in 2018. This includes a mix of housing units that are private for sale, shared ownership, intermediate rent and social rent.

Clarion is the provider of the affordable housing units. For information on their shared ownership units for first time buyers visit the Sh​are to Buy website​​.

 

More information for residents of Canning Town and Custom House

Jobs for local people

The regeneration will create building jobs first but in the long term there will be new shops, leisure services and other amenities with work opportunities for local people.
 
We have an employment charter, and we expect all developers and contractors to sign up to it to give jobs to local people and find their staff through Workplace.
 
Workplace is our scheme to help Newham residents get into work.
 

Noise and disturbance during the work

We and our partners ask contractors to sign up to a considerate contractor scheme to keep disturbance to people living next to building sites to a minimum. We also make sure that sites do not cause problems for residents between demolition and building by making sure they are secure and used for positive activities. 
 
If regeneration work causes you problems because of noise, dust, smoke or other nuisances, report it using our online form or read more on our Report a nuisance page.
 
 

Contact the Regeneration Team

The Regeneration Programme Team manages and keeps the community consulted and informed about the physical redevelopment of the area.

For information or advice about the programme:
  • phone 020 3373 1443 to speak to, or leave a message for, the regeneration team
  • email regeneration@newham.gov.uk
  • write to Canning Town and Custom House Regeneration Programme, Strategic Regeneration, Newham Dockside, 1000 Dockside Road, E16 2QU.
The Regeneration Housing Team is responsible for rehousing council tenants and buying back properties from freeholders and leaseholders of residential properties in the area.

For advice about how regeneration affects your home or property:
  • phone us on 020 3373 7465 or 020 3373 0598 to discuss your case
  • make an appointment to see a member of the team at Bridge House, 320 Stratford High Street E15 1EP (please phone us first to arrange).

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