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Essential maintenance this weekend to our Housing Management System and planned website maintenance work
Housing Rent Account Balances and some Online Customer Forms will be unavailable via My Newham from Friday 20 September at 5pm until Monday 23 September 2019. Customers can still make payments, but online account balances will not be updated until Monday 23 September 2019. We apologise for any inconvenience caused.​

Regenerating Canning Town and Custom House

Plans to build a sustainable community in Canning Town and Custom House involve you, whether you are a resident or a business.
 
Find out what changes are underway, what is in store, and how you can get involved.​​
Hallsville Quarter town centre development at Canning Town
​Hallsville Quarter town centre development at Canning Town

Latest news​

Rathbone Market Summertime Festival



Rathbone Market has long been at the heart of Canning Town. To keep the summer of sport alive, Rathbone Market is holding another event. Join in watching this World Cup frienly between Wales and England on Saturday 17 August, from 2 - 4.30pm.

Come, enjoy the fun, and suport your local market!


Getting Involved and Making a Difference

Work is now underway to develop a planning application for the first phases of redevelopment at Custom House, working closely with the community. The plans will improve the neighbourhood centre at Freemasons Road for the whole community by providing between 800-900 new quality homes, safer and more attractive streets, improved local shops, a health hub and community facilities in the area. The first sites for redevelopment are around Freemasons Road and Custom House Station. We are working towards creating a masterplan for this area.

AKA Architects and the rest of the design team were chosen by the council and community representatives to work with local people on the design of the new centre at Custom House. They have been holding plenty of community events to get people involved in shaping the regeneration, looking at the identity of Custom House and the aims, vision and priorities for the regeneration of the area. They have also been getting the community’s ideas about what makes a great neighbourhood from new homes to the high street and community facilities. It is great that residents are getting involved in this exciting regeneration programme at Custom House. 

It has been good to hear your ideas about the future development of Custom House at these events, and these will inform the proposals for the area. In the autumn there will be further workshops for community members to look at the options that have been developed for the first phases of the Custom House regeneration based on the earlier workshops. Look out for details of these important events on this website.

Once there is a preferred option for delivering the regeneration of Custom House the details of the scheme will be worked up so a planning application can be submitted in 2020.

Earlier this year residents elected their community representatives who have been meeting with council officers and the design team to discuss and feed into the design process and ensure that there are plenty of opportunities for the whole community to get involved and have its say. 

We have also set up a project base at the old Post Office at 25 Freemasons Rd so that residents can pop in to talk to us about the regeneration of their neighbourhood. Looks out for us at 25 Freemasons Rd.​

Want to skill up on ‘regeneration’?

Free training sessions for the Custom House community

Preparations are underway for the regeneration of Custom House! AKA Architects have been asked by Newham Council to work with local people to ‘co-produce’ designs for new community spaces, homes and an improved town centre.

They will hold activities throughout 2019 and early 2020 to support that process. For ‘co-production’, it’s vital that you feel knowledgeable and confident enough to contribute to the conversation.

So, they’ve organized some ‘skilling-up’ workshops, led by professionals from the design team, such as architects and planning consultants.

See what goes on inside their heads, question them, challenge them, and understand the design development process!

Come to one or come to all five!

Thu 6 June - #1 ‘Placemaking’

How do you go about designing a neighbourhood? What should go where? And how should buildings, streets and open spaces work together? Key principles and approaches shared and explained.

Thu 20 June - #2 How architects design

What are the different types of architectural drawing? How do you read plans and models, to really understand what is being proposed? A practical introduction to techniques and terms — such as ‘scale’, ‘massing’ and ‘density’ — used when designing buildings.

Thu 4 July - #3 Planning systems

Who decides what gets built where? How does the system try to support good development (and stop bad)? How do the public get to have a say? A plain English introduction to UK and London planning systems.

Thu 18 July - #4 Designing homes

What needs careful thinking when designing a house or flat? How do you balance individual and collective needs? And make sure housing works for the people who live in it. Recent examples — good and bad — will be used to bring the conversation alive.

Thu 1 August - #5 Sustainability

What does this actually mean? How does it relate to everyday life, from energy bills to how we experience buildings and places on the ground? What does the law require? And what might Custom House aspire to?

​All workshops are free to attend and take place twice during the day: 
12.30-2.30pm
6.30-8.30pm

Come to the workshop that works for you. They will be informative but also FUN!​

The venue is at the former Post Office, 25 Freemasons Road, E16.

​​Advance booking is requested

To book your place, ask questions, or discuss any access or other practical needs contact Daisy at daisy@daisyfroud.com or on 07870 691630.

For information about the wider Custom House regeneration project, please email regeneration@newham.gov.uk or call 020 3373 1443.

​Download the skilling-up workshops flyer (PDF)​



What is the Identity of Custom House?

Explore the best way to express Custom House’s identity with photography, words and drawing. No skill needed. Just enthusiasm and knowledge of Custom House.

Creative workshops 
Date: Wed 29 May
Times: 3-5pm or 6.30-8.30pm
Venue: at the former Post Office, 25 Freemasons Road, E16

To reserve a place email daisy@daisyfroud.com​ or call 07870 691630.

Preparations are underway for regeneration of Custom House! The design team - Adam Khan Architects - are co-producing designs for community spaces, homes and an improved town centre with residents and businesses. 

Local people say that the places we create should feel Custom House specific — not just the kind of development seen everywhere else! The workshops will help set principles for how everything we design — from flyers, to the ‘hub’ space on Freemasons Road, to actual buildings – might share a distinctive Custom House ‘look and feel’.

For information about the wider Custom House regeneration project, please email regeneration@newham.gov.uk or call 020 3373 1443.

The workshops have been organised by Adam Khan Architects in partnership with Newham Council.


Changes in Canning Town and Custom House

Canning Town and Custom House are in great locations. There are excellent transport links including the Jubilee Line and the DLR, and soon there will be more, with a Crossrail station at Custom House.
 
International links are good too, with London City Airport and the new Stratford International Station close by.
 
This £3.7 billion project is changing the area for the better, physically, socially and economically, and work is well underway.

The regeneration programme includes:
  • new homes, including housing for families
  • replacement of poor-quality housing
  • homes for sale, shared ownership and rent at affordable prices
  • two larger, improved town centres
  • new or improved schools, health, leisure and other facilities for the community
  • creation of more jobs with training for local people
  • workspace for small local and emerging enterprises
  • new shops and office space
  • improved links and connections between the bus and rail stations and under the A13
  • better-quality streets and open spaces
  • investment in infrastructure (transport, roads and so on), services and facilities.
By 2018 the programme had delivered over 2,200 new private and affordable homes. Developers are currently on site building another 1,200 new homes. By the end of the regeneration programme we anticipate that around 12,000 new homes will have been built.


 

Canning Town and Custom House regeneration masterplan

The 2007 Canning Town and Custom House Masterplan Consultation document (PDF) has a useful summary of the vision for Canning Town and Custom House.
 
The regeneration of Canning Town is a long-term project. And this document is the starting point, so some dates may change over time. We will update the website as dates are fixed. Contact the Regeneration Team on 020 3373 1443 for more information.
 
A supplementary planning document explains how we see each development site and the reasons and thought behind the development. Any new development will need to follow the vision set out in this document as well as comply with planning rules.
 
 

Involving the community in regenerating Canning Town and Custom House

The community is at the heart of our work. Whether you have something to say about local services, want to find out more about the plans for the area or about how the regeneration affects you, there is a way to get involved.
 

Residents charter

The Canning Town and Custom House Charter is for the tenants, leaseholders and freeholders directly affected by the regeneration.
 
The residents charter includes:
  • commitments that are very important to residents such as the right to stay as a council tenant, and the right to stay in, or return to, the area
  • arrangements for rehousing council tenants and buying properties from freeholders and leaseholders whose homes are affected by the regeneration
  • how you and your community can get involved in the regeneration of your area.

Residents affected by regeneration

If you are a tenant, leaseholder or freeholder living in one of the sites, you will be re-housed as the work continues in the area. To find out if your home is directly affected, or to talk about how the work might affect you, contact us on 020 3373 1443 or email regeneration@newham.gov.uk
 

Local businesses and community organisations

The shops in Freemasons Road are affected by the regeneration programme. The council has agreed a charter for shopkeepers in Freemasons Road to support local businesses through the regeneration programme.

If you run a business in Newham you can take part in our consultations, find out more about the regeneration and how it affects your organisation. Contact the Regeneration Team on 020 3373 1443 or email regeneration@newham.gov.uk
 

Regeneration projects

The regeneration programme area includes a number of individual development sites. As each site comes up for redevelopment consultation is undertaken and detailed proposals developed. The first two redevelopment sites are now complete.

Rathbone Market (Vermilion, Aurelia and Lumire)
Fife Road area (East City Point)

Work is also well underway on the Hallsville Quarter  town centre site opposite Canning Town Station.

Plus Canning Town junction has been improved through a major highways scheme that reconnects the north and south of Canning Town under the A13. It is now an exciting new public space called Terry Spinks Place.

For more information about these schemes and how you can get involved go to the Rathbone Market, Fife Road and Hallsville Quarter sections on this page.

For more information about the regeneration programme as a whole, any consultations coming up  and how you can get involved, contact the Regeneration Team on 020 3373 1443 or email regeneration@newham.gov.uk

FAQs - Custom House Regeneration​

 

Hallsville Quarter – a new heart for Canning Town

Link City (formerly Bouygues) and One Housing Group are working in partnership with Newham Council on this scheme. The vision is for a lively town centre with a mix of shops, attractive public spaces, a lively evening economy, quality homes and successful businesses.
 
Plans for Hallsville Quarter include:
  • quality new homes
  • a new public space
  • a range of new shops
  • new leisure facilities
  • a hotel.
The first phase of the Hallsville Quarter town centre development, opposite Canning Town Station, was completed in Spring 2015. New and returning residents have moved into the 179 new homes and new retail space has been created.

The second phase of the scheme was completed in 2018. ​This mixed-use development has provided 349 new homes, a hotel, more retail units and further landscaping improvements to Terry Spinks Place under the A13 flyover.

The whole scheme to be expected to be completed by 2024.

Planning consent has been given for phase three that will provide another 620 homes as well as retail, leisure and health space/workspace.

For more information about the Hallsville Quarter and the new homes, visit the Hallsville Quarter website.
 
 

Rathbone Market

Our partner, English Cities Fund (ECf) is redeveloping the Rathbone Market area. The market is at the heart of our vision for Canning Town and Custom House. A renewed market is just one part of the project that includes:
  • shops and cafes
  • community facilities
  • better public access
  • new homes - private and affordable.
The first stage of building (Vermilion) was completed in August 2012 with 271 new homes and new shop units.

Work on phase two (Aurelia) was completed in spring 2015. This included more shop units and 165 homes. Space has also been created for a state​ of the art neighbourhood centre that will help residents get more involved in their local area as well as a new market square with high quality granite and clay paving, additional lighting and landscaping.

As part of the Rathbone redevelopment, ECf has taken on responsibility for managing the market, and have appointed Tudor Markets to run and promote it.

Work is now complete on the third phase of development (Lumire), which includes another 216 new homes.
Work started in early 2015 and finished late 2016.
Find out more about the Rathbone Market scheme.
 

Fife Road area - 'East City Point'

Countryside Properties, working with Newham Council and Affinity Sutton have delivered an award-winning development in the Fife Road area of Canning Town called East City Point.
 
The development:
  • has created 649 new homes, including those for private sale, shared ownership and at affordable rents
  • has provided the new Keir Hardie Primary School
  • includes public art.

Phase one

The first phase of the development provided 311 new homes.

The new Keir Hardie Primary School opened in June 2014. It provides a high quality environment for children, and opportunities for local people to use the school's facilities in the evenings and at the weekend.

Phase two

The second phase of the development was completed in 2018. This includes a mix of housing units that are private for sale, shared ownership, intermediate rent and social rent.

Clarion is the provider of the affordable housing units. For information on their shared ownership units for first time buyers visit the Sh​are to Buy website​​.

 

More information for residents of Canning Town and Custom House

Jobs for local people

The regeneration will create building jobs first but in the long term there will be new shops, leisure services and other amenities with work opportunities for local people.
 
We have an employment charter, and we expect all developers and contractors to sign up to it to give jobs to local people and find their staff through Workplace.
 
Workplace is our scheme to help Newham residents get into work.
 

Noise and disturbance during the work

We and our partners ask contractors to sign up to a considerate contractor scheme to keep disturbance to people living next to building sites to a minimum. We also make sure that sites do not cause problems for residents between demolition and building by making sure they are secure and used for positive activities. 
 
If regeneration work causes you problems because of noise, dust, smoke or other nuisances, report it using our online form or read more on our Report a nuisance page.
 
 

Contact the Regeneration Team

The Regeneration Programme Team manages and keeps the community consulted and informed about the physical redevelopment of the area.

For information or advice about the programme:
  • phone 020 3373 1443 to speak to, or leave a message for, the regeneration team
  • email regeneration@newham.gov.uk
  • write to Canning Town and Custom House Regeneration Programme, Strategic Regeneration, Newham Dockside, 1000 Dockside Road, E16 2QU.
The Regeneration Housing Team is responsible for rehousing council tenants and buying back properties from freeholders and leaseholders of residential properties in the area.

For advice about how regeneration affects your home or property:
  • phone us on 020 3373 7465 or 020 3373 0598 to discuss your case
  • make an appointment to see a member of the team at Bridge House, 320 Stratford High Street E15 1EP (please phone us first to arrange).

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