Welcome to the Housing Services contact page
Access your online housing account
Log in or create an account to view or download rent statement, update contact details, request a new key fob and more
Housing Liaison Officers
To contact your Housing Liaison Officer, email HLOTeam@newham.gov.uk. Please include your address so we can direct your email to the correct officer to respond.
Or call the Contact Centre on 0208 430 2000 and ask for the Housing Liaison Team. Find out more about our Housing Liaison team.
Repairs
You can also phone the Contact Centre on 0203 373 5500.
Find out information on damp, mould and condensation and reports concerns.
Door entry fobs and keys
If you have lost or damaged your door entry fob or key, find out how to order a replacement. Please note, there is a £20 charge for replacement fobs and keys.
Keep up with the latest news on Newham Housing Services
Join our WhatsApp channel for information on local events and services news.
Refuse and recycling
Visit our recycling page for information on what you can recycle. Larger items can be taken to Jenkins Lane Re-use and Recycling Centre or visit Recycle Now to find local recycling points.
Rents
To discuss your rent account please contact the Rents Team on 0208 430 2000 and enter 36427 when asked. You can also email RS-IncomeCollection@newham.gov.uk.
Housing benefit
If you are applying for Housing Benefit or would like support with your rent, please contact the Benefits Team on 0208 430 2000 or use the online contact form.
Antisocial behaviour
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Report housing-based antisocial behaviour. This includes nuisance neighbours, abuse, harassment and intimidation, people using drugs in or around the property and domestic abuse (for council tenants)
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Report street-based antisocial behaviour. This includes public consumption of alcohol, begging or street soliciting, large or problematic gatherings and unlawful gambling on the streets
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If you are experiencing the antisocial use of vehicles, rowdy and nuisance behaviour, criminal damage or vandalism, drug dealing, misuse of air guns and/or the inappropriate use of fireworks, report it to your local Police Safer Neighbourhoods Team
Get involved
Our Resident Involvement Team is dedicated to ensuring our tenants and leaseholders are involved in council decisions. Find out more about opportunities to be involved.
Housing news updates
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