Housing register

On this page you will find out how to apply to join the housing register and what happens afterwards.

Apply to join the housing register 

Everyone must apply online through My Newham.

If you do not have access to a computer at home, our libraries have free computer usage and internet access. Some also offer free computer training.

Before you start

You will need:
  • a My Newham account
  • an email address
  • National Insurance numbers for all members of your household included on your application over 16 years old
  • employment details for you and your partner (if applicable) if either or both of you are working at least 16 hours a week
  • your address history for the past seven years with the dates that you moved in and out.
You must keep a valid email address at all times as this may be the only way we will contact you. After you send your application we will email you, so please check your inbox, including your junk mail regularly.

If you need to contact us, make sure you use the same email address as the one you used to register to My Newham.


If you are unable to finish the form in one go, you can save your application and finish it later. We will store it for up to four weeks from the date you start it.


Make sure your information is correct

Make sure the details you enter into the form are truthful and accurate. We will assess your application based on the information you give us.
At some point you will need to show valid documents that confirm your details were correct when you made your application, and are still correct.

This could be at any time up until we make an offer of a home.
So if any of your details change after you apply, tell us as soon as possible.
If we find that any of your details are incorrect, we may close your application, take away any priority we have given it, or withdraw an offer.

After you send us your application

  1. We will send you an email that contains a temporary reference number. You will be able to use this number to track the progress of your application in My Newham.
  2. We will pre-assess your application, which can take up to 28 days. You will then receive an email telling you whether or not you have been successful.
  3. If we need you to send documents to support your application, the email will direct you to your My Newham account. Here you will find details of what you need to send.
    In most cases we will not need to see any documents at this stage.
  4. You will have 28 days to upload your documents to My Newham. We will not be able to process your application without the documents.

You must not send your documents by post. If you do, we will not be able to accept them or send them back to you.

Sending your documents and photo(s)

1. Find out what documents you need to upload

  • Go to and log in to your My Newham account. 
  • Select the 'View required documents' button. You will be given a list of documents you will need to upload to My Newham and an option to print the list.

2. Scan your documents

  • Scan your documents and save them on your computer.
  • Make sure you save your documents as Jpeg or PDF files. If you do not have a scanner at home, you may be able to use a scanner at your local library.

Make sure you keep the originals of all your documents safe as these will need to be seen at a later date (maybe years later) if your application is successful.

3. Upload your documents to My Newham

  • Go back to My Newham and select the 'Upload documents' button.
  • Choose the type of document you wish to upload from the drop-down menu.
  • Use the browse button to search for your scanned version of that type of document.
  • Select the 'Add' button to repeat the process for the next document.
  • After you have uploaded all your documents, press the 'Submit' button.

Our decision

In most cases we will tell you if you have been successful within 28 days.

If we ask you to send documents to support your application, we aim to tell you our decision within
28 days of receiving the last document.
If you are successful we will email you to tell you what priority we have given your case and send you a permanent reference number.
Make sure that you check your email account regularly including your junk mail box.
We will also email you if we:
  • decide not to accept you on to the housing register
  • decide to remove you from the housing register
  • decide to lower your priority (give you less preference) in the housing register
  • decide not to allocate you a home
  • want you to renew your application
  • want you to fill in a new or different form.

Appealing our decision

Our email will tell you the reasons for our decision and how you can ask us to look at it again (a review).

You have the right to ask for a review within 21 days of our decision. You will lose the right to review if you do not make your request within 21 days.

We will look again at the facts of your application as they stand on the day we do the review. 

We have 56 days to make a new decision or stand by the decision we originally made, and give you our reasons. After this time you will not be able to ask for a review of the same decision.

If your details have changed

If your details change, you must make sure that you update your housing application as soon as possible.

Change of address

You must give the full details of the type of property you live in. Make sure there is no gap or overlap between the start date and the last date you were in your previous home.

Change of household members

You can add and remove household members on your application. Our housing allocations policy will tell you who you can add to your application.
If you are already a Newham tenant you will not be able to add or remove any household members. You must speak to your housing compliance officer.
If we have put you into temporary accommodation you will not be able to add or remove any household members unless the person you are adding is your new born baby. You must go to East Ham Customer Service Centre to tell us about a change. 

Change of contact details

You must tell us about any changes to your phone number or email address.

Change of job

You must tell us if:
  • your job has changed
  • you have stopped working
  • your working hours have changed to less than 16 hours or have increased to 16 hours or more. 
You must also tell us if these changes apply to a partner on your application.

Home visits

We will visit you when you are ranked highly for a property and it is likely that you will be invited to a viewing. We visit shortly after bidding closes.
We visit you to make sure you qualify for the property that you have bid for. We base our assessment on the information you give us, so we need to check your home to see that the information is correct.
We will only give you 48 hours notice before we visit. However we can visit you without giving notice if there is something we need to check.
We will tell you what documents you will need to show us when we visit. They must be the original documents.
If you can’t keep the appointment, you must let us know before we visit so we can arrange a new appointment. We will not be able to make you the offer without visiting your home.

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