We are upgrading the housing register
What is happening
Between 30 May and 3 July, the online housing register will be temporarily unavailable while we make some changes.
During this time you will not be able to apply to join the housing register.
The new improved system will go live on 4 July 2016. Our aim is to make the process quicker for applicants with new features such as:
- fewer document checks
- a self assessment process
- the option to update your application at any time.
If you want to join the housing register
Although you will not be able to apply during the upgrade, we may be able to backdate your application to the date you were interested in applying.
All you will need to do is:
- tell us you are interested by completing an online form through My Newham (this will be available from 30 May)
- complete and submit the new online housing register form between 4 July 2016 and 31 July 2016.
Apply to join the housing register
There are three steps to the housing register application:
1. Log in to My Newham to begin your application
You will need a My Newham
account to apply to join the housing register.
2. Complete a housing options advice assessment
You must next complete a housing options advice assessment on the Housing and employment destination (HED) website
. You will be re-directed to the HED website from My Newham. Before you begin you will need to register with HED.
Demand for social housing is extremely high in Newham and we are not able to house the majority of people who apply.
This is why you must complete the assessment. It helps you to create a personalised action plan which gives you advice on how you can best help yourself. Before you select the 'Continue to HED assessment' button you should print (or at least look at) the HED information page in My Newham. This will help you to find your way back to My Newham after you have finished the form.
3. Complete the housing register application form
After you complete the HED assessment you can return to My Newham where you will have the option to complete your application form.
You can only access the housing register application form in My Newham from your HED account. You must make sure you are logged in.
If you are unable to finish the form in one go, you can save your application and finish it later
. We will store it for up to four weeks from the date you start it. If you do not complete it within this time the form will be cancelled and you must start again.
Information you need to fill out a housing register application
You will need:
- an email address
- National Insurance numbers for all members of your household included on your application over 16 years old
- employment details for you and your partner (if applicable) if either or both of you are working at least 16 hours a week
- your address history for the past seven years with the dates that you moved in and out.
You must keep a valid email address at all times as this is may be the only way we will contact you. After you send your application we will email you to request further information, so please check your inbox, including your junk mail regularly.
After you send us your application
- We will send you an email that contains a temporary reference number. You will be able to use this number to track the progress of your application in My Newham.
- We will pre-assess your application, which can take up to 28 days. You will then receive an email telling you whether or not you have been successful.
- If you are successful the email will direct you to your My Newham account. Here you will find out what documents you will need to send to us to prove that you qualify to join the housing register.
- You will have 28 days to upload your documents to My Newham. We will not be able to process your application
without the documents.
You must not send your documents by post. If you do, we will not be able to accept them or send them back to you.
Sending your documents and photo(s)
1. Find out what documents you need to upload
- Go to my.newham.gov.uk/housingregister and log in to your My Newham account.
- Select the 'View required documents' button. You will be given a list of documents you will need to upload to My Newham and an option to print the list.
2. Scan your documents
- Scan your documents and British passport standard photo(s) and save them on your computer.
- Make sure you save your documents and photo(s) as Jpeg or PDF files. If you do not have a scanner at home, you may be able to use a scanner at your local library.
Make sure you keep the originals of all your documents safe as these will
need to be seen at a later date (maybe years later) if your application
3. Upload your documents to My Newham
- Go back to My Newham and select the 'Upload Documents' button.
- Choose the type of document you wish to upload from the drop-down menu.
- Use the browse button to search for your scanned version of that type of document.
- Select the 'Add' button to repeat the process for the next document.
- After you have uploaded all your documents, click on the 'Submit' button.
After we have received your documents and the 28 day period has ended, we will decide if you qualify to join the housing register. Our decision will be based on the information you have given us. This will take a further 28 days.
If you are successful we will email you to tell you what priority we have given your case and send you a permanent reference number.
Make sure that you check your email account regularly including your junk mail box.
We will also email you if we decide:
- not to accept you on to the housing register
- remove you from the housing register
- lower your priority (give you less preference) in the housing register
- not to allocate you a home.
Appealing our decision
Our email will tell you the reasons for our decision and how you can ask us to look at it again (a review). You have the right to ask for a review within 21 days of our decision. You will lose the right to review if you do not make your request within 21 days. You can send us any documents that you want us to consider when you make your request.
We will then look again at the facts of your application as they stand on the day we do the review. We have 56 days to make a new decision or stand by the decision we originally made, and give you our reasons. After this time you will not be able to ask for a review of the same decision.
You must make sure that you update your housing application as soon as
possible if there are any changes to the information you have previously provided.
Change of address
You must give the full details of the type of property you live in. Make sure there is no gap or overlap between the start date and the last date you were in your previous home.
Change of household members
You can add and remove household members on your application. Our housing allocations policy
will tell you who you can add to your application.
If you are already a Newham tenant you will not be able to add or remove any household members. You must speak to your housing compliance officer.
If we have put you into temporary accommodation you will not be able to add or remove any household members unless the person you are adding is your new born baby. You must go to a Newham customer service centre to tell us about a change.
Change of contact details
You must update any changes to your phone number or email address.
Change of job
You must tell us if:
- your job has changed
- you have stopped working
- your working hours have changed to less than 16 hours or have increased to 16 hours or more.
You must tell us if these changes apply to a partner on your application.
We will visit you when you are ranked highly for a property and it is likely that you will be invited to a viewing. We visit shortly after bidding closes.
We visit you to make sure you qualify for the property that you have bid for. We base our assessment on the information you give us, so we need to check your home to see that the information is correct.
We will only give you 48 hours notice before we visit. However we can visit you without giving notice if there is something we need to check.
We will tell you what documents you will need to show us when we visit. They must be the original documents.
If you can’t keep the appointment, you must let us know before we visit so we can arrange a new appointment. We will not be able to make you the offer without visiting your home.