Energy and sustainability

Priority Services Register

Several energy companies have support available for customers who might require some extra help through the Priority Services Register.

The scheme offers extra free services to people who are of pensionable age, are registered disabled, have a hearing or visual impairment, or have long term ill-health.

Every energy company offers a slightly different set of services, but these can include:

  • a service more tailored to your needs, such as getting your bills and meter readings in Braille, large type or audio tape
  • free quarterly meter readings if you tell your supplier you can’t read it yourself
  • priority re-connection if your supply is interrupted and advance notice if they have to stop your supply
  • arranging for your bills to be sent or copied to someone else, such as a carer, who can help you read and check them.

Contact your energy company directly to find out what they can assist you with.