Energy and sustainability

Free Energy Advice

Your Home Energy Checklist - National Energy Action 2022

The information in this leaflet will help guide you through financial help available and practical steps you can take to help keep your home feeling warmer this winter.

Your Home Energy Checklist (PDF)

Also can these pdf’s be added to the bottom of 7. Free Energy Advice please

Residents information flyer (PDF)

Landlord’s information flyer (PDF)

Frontline Practitioners flyer (PDF)


Energy Advice London

Helping Londoners through the cost-of-living crisis with free advice on saving energy and water, reducing energy bills, accessing financial support, installing renewables and more.

All their support is impartial and delivered by the experts at Energy Saving Trust.

Funded by the Mayor of London’s office and working with a network of local partners, visit the website to find additional support in your community.

Contact Energy Advice London free at 0808 196 8260 or visit Energy Advice London


An energy advice service for Londoners. They have a dedicated helpline to ensure households can maximize their energy efficiency and reduce their energy bills.

As well as basic energy advice, SHINE can help with:

  • Accessing discounts
  • Accessing energy grants
  • Helping to manage energy debts
  • Switching suppliers

SHINE accepts referrals for any household tenure and offers support to low-income residents. Additional support is available for residents who are also older, have young children at home, and/or who have long term illnesses and/or disabilities.

For self-referrals, call 0300 555 0195 to speak to an advisor, 9am and 5pm, Mon-Fri.

Simple Energy Advice

Simple Energy Advice provides information and advice on subjects including:

  • Insulation
  • Heating and hot water
  • Electricity use, green electricity, and energy-efficient products and appliances
  • Generating renewable energy
  • Finding and starting community projects
  • Energy-saving travel and transport

Call 0800 444 202 or visit the Simple Energy Advice website.

Citizens Advice East End

Provides free, confidential and impartial advice for communities in Hackney, Newham and Tower Hamlets on the big issues affecting people’s lives.

Pre-booked advice appointments at Stratford Advice Arcade

For advice contact:

Phone 020 3855 4472, Mon to Fri 10am to 4pm.
Newham Office: 020 8525 6377