Newham

Service standards

The level of service you will receive when applying for a property licence.

Applications

We will:
  • direct you to our rented property licence application form and guidance or send out a licensing application pack to you within 10 days of you contacting us
  • let you know within 10 days that we have received your application and fee as long as it is complete and valid
  • reply to any queries you have about your application within 10 working days.
We aim:
  • to write to you within eight weeks if your application is wrong or if we need more information from you.

Licence decisions - what we will do

  • We aim to tell you whether we plan to grant or refuse a licence in writing within eight weeks of receiving your complete and valid application and fee.
  • If you have not heard from us within eight weeks, tacit (implied) consent will not apply. This means you do not automatically have a licence until we have approved your application and given you a licence.
  • If you have not heard from us within a reasonable period, contact us and we will reply within 10 working days. We will always aim to tell any applicants of any delays.

Refusing a licence

  • If your licence is unsuccessful we will write to you to tell you the reasons why your application has been refused. We will then give you 21 days to ask questions, challenge our decision or make comments.

Granting a licence

  • Where we plan to issue a licence, we will provide you with a draft copy of the proposed licence and give you a further 21 days (consultation period) to comment or ask questions.
  • We will reply to queries regarding your licence or licence conditions within 10 working days.
  • If you do not comment on the draft proposed licence, we will send you a final licence 21 days after the end of the consultation period.
 

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Contact us

  • Property Licensing
    London Borough of Newham
    Newham Dockside
    1000 Dockside Road
    London
    E16 2QU

    020 3373 1950

    Email us