Energy and sustainability

Energy-efficiency grants, advice, and services for residents


The SHINE hub offers FREE support to clients with issues with their gas or electricity supplier. Advice and support varies on a case by case basis.

For help and advice please contact the SHINE Team on 0300 555 0195. For further information please visit the SHINE website.

Simple Energy Advice

Simple Energy Advice provides information and advice on subjects including:

  • Insulation
  • Heating and hot water
  • Electricity use, green electricity, and energy-efficient products and appliances
  • Generating renewable energy
  • Finding and starting community projects
  • Energy-saving travel and transport

Call 0800 444 202 or visit the Simple Energy Advice website.

Your Home Energy Checklist - National Energy Action 2022

The information in this leaflet will help guide you through financial help available and practical steps you can take to help keep your home feeling warmer this winter.

Your Home Energy Checklist (PDF)

Citizens Advice East End

Provides free, confidential and impartial advice for communities in Hackney, Newham and Tower Hamlets on the big issues affecting people’s lives.

Pre-booked advice appointments at Stratford Advice Arcade

For advice contact:

Phone 020 3855 4472, Mon to Fri 10am to 4pm.
Newham Office: 020 8525 6377


ECO (Keep Warm Keep Well Scheme)

Green Homes Grant - local authority scheme 

Priority Services Register

Several energy companies have support available for customers who might require some extra help through the Priority Services Register.

The scheme offers extra free services to people who are of pensionable age, are registered disabled, have a hearing or visual impairment, or have long term ill-health.

Every energy company offers a slightly different set of services, but these can include:

  • a service more tailored to your needs, such as getting your bills and meter readings in Braille, large type or audio tape
  • free quarterly meter readings if you tell your supplier you can’t read it yourself
  • priority re-connection if your supply is interrupted and advance notice if they have to stop your supply
  • arranging for your bills to be sent or copied to someone else, such as a carer, who can help you read and check them.

Contact your energy company directly to find out what they can assist you with.

Warm Home Discount scheme

If you are a pensioner or on a low income, you may qualify for the Warm Home Discount Scheme. This gives a rebate to pensioners on low incomes and some other customers on low incomes. You could get £150 off your electricity bill for winter 2022 to 2023 under the Warm Home Discount Scheme. This would be in the form of a one-off discount on your electricity bill, between October and March.

The scheme reopens November 2022.

If you are not a pensioner on a low income, you may still be eligible for the Warm Home Discount Scheme. Each energy company has different criteria, so contact your supplier to check whether you are eligible for.

Winter Fuel Payments

Residents can get between £250 and £600 to help pay your heating bills if you were born on or before 25 September 1956. Find out more at

Water Bills

WaterSure and WaterHelp can help make water bills lower, particularly for people who have lower income or need water for health conditions.

Find out more:

Residents information flyer (PDF)

Landlord’s information flyer (PDF)

Frontline Practitioners flyer (PDF)